How to service your customers on your online store
If you’re looking to grow your online sales through your Avon eStore then getting familiar with the tools and features your Avon eStore has to offer is a must. Knowing this will help you offer the best customer service possible so customers can complete their order and have a great shopping experience.
Avon has started utilizing Youtube for their training. Click Here to go to the channel!
HAVE YOU PLACED AN ONLINE ORDER FROM YOUR STORE FOR YOURSELF?
Set up an account as if you were a customer, opt-in for Avon emails so you can get the exact emails your customers get and go through the process of placing an order. Pay attention to the whole process from selecting your products, adding them to your shopping bag and submitting your order.
You’ll also want to get familiar with the emails Avon sends you regarding your Order and Shipping Confirmations. Doing so will help you know exactly what your customers are experiencing during and after the order process.
Avon eStore Tools and Tips
With that said, here are a few tips and tools your eStore has available. Some of these you may already be familiar with but for the newer Reps in our group you may find this helpful. ;-)
Avon Search Tool
This may be obvious, but many of my own customers often overlook this simple but effective feature.
If you need to find a specific product you can enter the product number in the Avon Search box. You can also enter a general term if your customer is asking for suggestions like a face mask for instance. Just enter “face mask” in the search box and Avon will find all the masks available for that campaign. Once you have the results you can copy the link and send the search results page to your customer.